COVID-19 is most likely to be introduced into a facility by visitors or health care personnel who are ill. Because some people have no symptoms, they can unknowingly spread the virus even with screening. Every person allowed in increases the risk of infection for our highly susceptible residents and the staff who care for them. Long-term care facilities are required to restrict entry of non-essential personnel. Compassionate care visits for end-of-life situations may be decided on a case-by-case basis.

While future visitation is expected in phases, criteria will vary by Cantex Continuing Care Network location and circumstances specific to that community. Physical contact will be restricted in the initial phases. Scheduling of visits will be required due to anticipated requirements for sanitization of designated areas. Visitors should expect new procedures, such as answering screening questions, temperature checks, and compliance with PPE requirements.

Absolutely. We encourage such conversations and want to help make them happen. Just contact the staff leaders for the individual facility where your loved one lives, and they can make certain you get connected.

Yes. Families can deliver food and clothing to residents. Look for the designated spot outside your facility to drop your items. Staff will bring your items inside and disinfect them according to CDC guidance before giving them to residents.

We are not certain when our No Visitation Policy will be lifted or modified. Concerning on-site, face-to-face visits with loved ones, we continue to follow the latest guidelines and directives from the Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services (CMS), and state and local public health authorities to make certain we maximize our efforts to keep all residents, family members, employees, and all future visitors safe and health.

While the No Visitation Policy is in effect, we continue to strongly support alternative ways of visiting and connecting with loved ones, including FaceTime, Zoom meetings, videos, telephone calls, letter-writing, and the like.

The most recent national guidelines from the Centers for Medicare & Medicaid Services (CMS) provide guidance to individual state and local officials for implementing a deliberate and cautious reopening approach for skilled nursing facilities as part of Phase Three, but only if certain criteria have been met.

Criteria include:

  • No new COVID-19 cases through Phases One and Two
  • The presence of adequate staff, cleaning supplies, and personal protective equipment (PPE)
  • Adequate access to COVID-19 testing
  • Bed capacity and availability on the wards and intensive care units (ICUs) of referring hospitals

We take great pride in our quality of care during the best of times, and during the most challenging of times like now, with the presence of COVID-19. We encourage you to talk often with your loved one, if able. As well, we will continue to provide our family members and residents’ representatives with periodic telephone and mail updates.

We will also be contacting family members and residents’ representatives should a significant healthcare change in medical condition occur or should a loved one test positive for the virus.

Yes. All therapy is currently ongoing and is customized for each patient.

Since the onset of the virus earlier this year, we have been implementing a thorough, in-depth and detailed infection prevention and control plan specific to COVID-19. Our plan remains in place and our efforts to prevent the occurrence or spread of the virus in every facility remains our priority every single day. We are screening residents, patients, and employees for signs or symptoms of the virus multiple times a day.

Yes. Our supply resource, including for Personal Protective Equipment (PPE), is strong. We are also continually assessing the situation on a facility-by-facility basis and responding as needed.

Absolutely. Our executive directors, resident/patient ambassadors, department heads, and others are continuing to provide telephone updates concerning COVID-19 in individual facilities.

When a positive case is identified, the resident or patient is typically moved within the facility to an isolation area specifically design or COVID-19 residents and patients. This area is primarily staffed by designated employees who remain strictly in this part of the building. At all times, the individual medical needs of the COVID-19 residents and patients are being assessed.

People with COVID-19 have had a wide range of symptoms, ranging from mild to severe. Symptoms may appear two to 14 days after exposure. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat,
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

People at high risk for developing severed COVID-19 include those who are 65 or older, and have other high-risk conditions, such as chronic lung disease, moderate to severe asthma, and heart conditions. People of any age with severe obesity or certain underlying medical conditions, particularly if not controlled, such as diabetes, renal failure, or liver disease, might also be at risk.

Screening and testing are two of the most effective ways or preventing, detecting, and controlling diseases, including viruses like the novel Coronavirus Disease 2019 (COVID-19).

  • Screening is used to detect the possibility of early disease risk or factors for disease in large groups of individuals, such as residents or other apparently virus-free individuals.
  • Testing is used to establish the presence or absence of disease as treatment decisions are being made.